joelieberman

The Velocity of Leadership

Your professional growth depends on your desire and ability to accelerate through life. Your daily challenges and obstacles (Dragons) are increasing and unending. Merely improving your leadership skills at a constant rate is not enough to keep up. The demands of your surrounding environment are often increasing at a faster pace. If you don’t accelerate …

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Do You Delight Or Destroy Your Customers?

Do You Delight Or Destroy Your Customers? (Expect the unexpected.) It’s baffling how badly some of the largest corporations in the world treat their customers. And I receive bad customer service, I get first-hand experience of the frustrations we all feel when we have less than satisfying interactions. For me, I have become so cynical …

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Leadership - PhD in Failure

How To Earn A PhD In Failure

I earned a PhD – in Failure – after I was fired in 1996. I served three years as President of a pay telephone management company, well before payphones (remember those?) were decimated by the cell phone industry. We achieved a stunning 1000% growth over this period, but suddenly our revenues fell precipitously. At the …

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What State Do You Live In? (The Ready State?)

What State Do You Live In? You may have heard this saying: “You’re going to be living in your body your entire life, so you might as well take care of it, like your home.” So, too, goes the state of your mind – your attitude, your mood, your sense of optimism. Our state of …

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Can You Keep A Secret? (How to save your company and yourself)

Remember the last time you asked someone: “Can you keep a secret?” You might have been burning to divulge something you held in confidence about yourself or someone else. In a business context, secrets have several distinctions:   Dragons & Enemies   Dragons – external to ourselves – are about someone or something else. You …

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